Customer Overview
Cutting tooling costs and incident resolution time for a Fortune 500 NOC with presence across 90 countries
40%
Reduction in tooling costs
50%
Faster incident resolution
A Fortune 500 firm headquartered in Europe, with operations in 90 countries, managed a large-scale network of 30,000+ devices. Their global network operations team worked in round-the-clock shifts to ensure continuous network availability.
The Challenge
Over time, the company accumulated multiple tools for different network functions, leading to tool sprawl, alert fatigue, and operational inefficiencies.
Key Issues Faced:
- Complex Tool Sprawl – Their tech stack included Science Logic (monitoring), Netbox (config backups), Qualys (CVE testing), Ansible (automation & config push), ThousandEyes (path visibility), and Splunk (log management). Managing multiple vendors was a challenge.
- Alert Fatigue – The NOC team was overwhelmed with alerts from different tools, leading to delayed issue resolution and inefficiencies.
- DIY Automation Challenges – While they used open-source tools like Ansible, managing and maintaining custom scripts required specialized expertise.
- High Operational Costs – Maintaining multiple solutions was expensive, requiring separate licenses, integrations, and training.
The LinkEye Solution
By adopting LinkEye, the enterprise streamlined its network operations with a unified platform that provided Network Performance Monitoring (NPM), Network Configuration Management (NCM), and Digital Experience Monitoring (DeX) in one place.
How LinkEye Helped:
Consolidated multi-tool platform
Intelligent alert correlation
Advanced automation
White-glove professional services
- Consolidated Multiple Tools – LinkEye replaced fragmented solutions with a single, AI-powered platform.
- Reduced Alert Fatigue – Intelligent correlation of alerts reduced false positives and noise, improving NOC efficiency.
- Advanced Automation – LinkEye’s team provided white-glove professional services, automating custom workflows and eliminating reliance on DIY open-source scripts.
- Lower Operational Costs – The customer cut licensing costs, integration efforts, and maintenance expenses.
- Improved MTTR & Uptime – With faster troubleshooting and streamlined operations, the company improved Mean Time to Resolution (MTTR) and network uptime.
The Business Impact
- 40% Reduction in Tooling Costs – Consolidating into a single platform eliminated redundant tools.
- 50% Faster Incident Resolution – AI-powered automation helped engineers resolve issues twice as fast.
- Enhanced NOC Team Experience – Engineers could now focus on high-impact tasks instead of managing fragmented tools.
Conclusion
By choosing LinkEye, this Fortune 500 enterprise simplified network operations, eliminated tool sprawl, reduced costs, and enhanced network reliability. With end-to-end visibility, automation, and AI-driven insights, their global NOC team now operates more efficiently than ever before.
📌 Looking to simplify your network operations? Request a Demo today!
