Customer Overview
Customer Success Metrics
88%
Reduction in ISP Vendor Downtime
94%
Increase in Store Application Uptime
LinkEye provides innovative solutions for optimizing retail network performance and minimizing disruptions. The cutting-edge monitoring tools tailored for retail environments, improve store operations, enhance customer satisfaction by providing key insights into ISP performance.
Challenges & Solutions
First Level Troubleshooting
Digital Experience Agent
Unique SLA Monitoring
Fault Line Remediation: Hidden network issues, masked by SD-WAN, lead to store outages and impacts business.
- Proactive Fault Management: LinkEye’s first-level troubleshooting (FLT) and corrective action suggestions minimize manual intervention.
- RCA and Automated Case Management: Root cause analysis (RCA) and automated case creation with service providers done on behalf of the team accelerate resolution times.
- Enhanced NOC Efficiency: 24/7 intelligent monitoring frees up NOC teams for strategic tasks.
Application Outage Detection: SaaS application outages during peak hours severely impact operations, customer experience, and revenue.
- Digital Experience Agent: LinkEye DEX provides continuous, automated monitoring of critical business applications across all retail locations, eliminating manual checks.
- Proactive Performance Management: Real-time data enables proactive identification and resolution of application performance issues, minimizing service disruptions.
- Enhanced Customer Experience: Consistent Application availability and performance leads to a seamless and positive customer experience.
ISP Performance Monitoring: Limited visibility into ISP performance hinders proactive issue resolution and accurate assessment.
- Granular ISP Performance Monitoring: LinkEye provides detailed performance monitoring of each individual internet link.
- SLA Performance Measurement: LinkEye automatically compares observed performance against ISP SLAs (uptime and TTR).
- Vendor Performance Reporting: Clear reporting highlights whether each vendor is meeting its service level commitments.
