Optimizing retail store network reliability and improving operations.

Customer Overview

Challenges & Solutions

First Level Troubleshooting

Digital Experience Agent

Unique SLA Monitoring

Fault Line Remediation: Hidden network issues, masked by SD-WAN, lead to store outages and impacts business.

• Proactive Fault Management: LinkEye’s first-level troubleshooting (FLT) and corrective action suggestions minimize manual intervention.
• RCA and Automated Case Management: Root cause analysis (RCA) and automated case creation with service providers done on behalf of the team accelerate resolution times.
• Enhanced NOC Efficiency: 24/7 intelligent monitoring frees up NOC teams for strategic tasks.

Application Outage Detection: SaaS application outages during peak hours severely impact operations, customer experience, and revenue.

• Digital Experience Agent: LinkEye DEX provides continuous, automated monitoring of critical business applications across all retail locations, eliminating manual checks.
• Proactive Performance Management: Real-time data enables proactive identification and resolution of application performance issues, minimizing service disruptions.
• Enhanced Customer Experience: Consistent Application availability and performance leads to a seamless and positive customer experience.

ISP Performance Monitoring: Limited visibility into ISP performance hinders proactive issue resolution and accurate assessment.

• Granular ISP Performance Monitoring: LinkEye provides detailed performance monitoring of each individual internet link.
• SLA Performance Measurement: LinkEye automatically compares observed performance against ISP SLAs (uptime and TTR).
• Vendor Performance Reporting: Clear reporting highlights whether each vendor is meeting its service level commitments.