COMPANY
Titan Co. Ltd.
INDUSTRY
Luxury Jewelry Retail
SITES
139 showrooms
WAN LINKS
275 active
NETWORK TYPE
Dual-homed, multi-ISP
LINKEYE NOC MODEL
Centralized
The Situation
A high-velocity retail ecosystem built on real-time cloud dependencies
Across 139 high-value showrooms, every digital checkout, omni-channel transaction, and inventory lookup depends entirely on continuous cloud connectivity. With millions in daily revenue at stake, localized network uptime operates as the direct engine for storefront revenue preservation.
The Challenges
The Edge Visibility Gap: A power outage and an application lag affected their checkout line
- Blind Infrastructure Visibility: Centralized operations cannot distinguish between a localized store power failure and external carrier outages, resulting in blind incident response.
- Frozen Checkout Lines: Cloud-dependent PoS applications freeze instantly during network drops, halting transactions and causing cart abandonment on the retail floor.
- Broken Omni-Channel Journeys: Services like click-and-collect, digital rewards, and inventory checks break the moment the store’s internet connectivity wavers.
- High-Stakes Holiday Risks: Simultaneous multi-site crashes during high-footfall holiday shopping rapidly multiply revenue losses due to a lack of automated escalation workflows.
- Zero Vendor Accountability: Leadership lacks granular, site-level network performance data needed to audit ISPs or legally enforce strict SLA financial penalties.
The Solution
Full-stack Network Intelligence
LinkEye unified Titan’s distributed infrastructure. The NOC team can now instantly identify the exact origin of an edge failure before initiating an external vendor service call.
Sitewise Geo-Mapping
Live network status for all sites
Digital Experience Monitoring
End-to-end application health
Contextual Alerting
End-to-end application health
Dynamic Site Classification
Classified by region and tier
Applicable For
Cloud-Connected POS Networks
Multi-ISP WAN Environments
Centralized NOC with Distributed Infra
“Before LinkEye, a store going dark meant calls to ISP, to the store, and working back to find the cause. Having device-level context has reduced our escalation management time to minutes.”
— Head of Network Operations, Titan Co. Ltd.
