Customer Overview
Customer Success Metrics
99.4%
Wi-Fi Uptime from previous 93.2%
68%
MTTR Reduction
37%
Reduction in Guest Complaints
A fast-growing mid-sized hotel chain operating over 55 properties across India, spanning metro cities and tier-2 locations, faced growing challenges in ensuring consistent, high-quality network experiences for their guests and operations.
The Challenge
Managing a vendor-diverse mix of Wi-Fi routers, PoS terminals, CCTVs, and IoT-enabled smart rooms across 55+ properties became increasingly complex. Without centralized network visibility, IT teams relied on manual, reactive troubleshooting.
- Frequent Wi-Fi disruptions during peak occupancy periods, directly affecting guest experiences and online reviews.
- No centralized visibility across geographically distributed properties. IT reams relied on manual checks and reactive incident handling.
- Multi-vendor complexity slowed down troubleshooting.
- Seasonal occupancy surges (festivals, weddings, tourism peaks) led to unpredictable network loads, causing recurring bottlenecks.
- Revenue loss due to dissatisfied guests, unprocessed PoS transactions, and downtime of in-room entertainment services.
The Solutions
To tackle these challenges, the hotel chain deployed LinkEye, enabling:
24/7 monitoring
Real-time visibility
ISP Outage Detection
Geo-Tagged Alerts
- Centralized Network Visibility across 55+ sites via a unified dashboard for real-time monitoring and analytics.
- Proactive Wi-Fi Health Monitoring using Wi-Fi Copilot to detect issues before guest impact.
- Vendor-Agnostic Troubleshooting to identify root causes across device types, minimizing onsite intervention.
- Geo-Tagged Alerts to prioritize fixes based on location-specific guest impact.
- ISP Outage Detection for immediate visibility into external disruptions.
“With LinkEye, we finally have real-time visibility across all our properties. Guest complaints due to downtime, especially during peak seasons, have drastically reduced. It’s a game-changer for our operations.”
— VP Ops, Leading Hospitality Group
“Earlier, we were constantly reacting to network problems after they escalated. Now, thanks to real-time alerts our IT teams can resolve 70% of issues before they even affect guests.”
— Regional IT Manager, Leading Hospitality Group
