Overview
Customer Success Metrics
>99%
Network Uptime
80%
MTTR Reduction
200+
Engineer Hours Saved Per Month
Speed is a promise in Quick Commerce. For a fast-growing player scaling from 50 to 200+ dark stores across metros and Tier 1 cities, fragile network visibility became a critical bottleneck. Each store processes hundreds of hourly orders, making Wi-Fi uptime and app stability essential.
However, reactive troubleshooting, unclear ISP issues, and no centralized oversight led to fulfillment delays, operational burnout, and escalating IT tickets—all with no onsite IT staff.
The Challenge
- Zero Downtime Mandate: Even 5 minutes of disruption risked 50+ failed orders.
- No Central Visibility: Multi-vendor SD-WAN, Wi-Fi, and ISP stack lacked unified monitoring.
- Remote Troubleshooting Gaps: HQ teams struggled to diagnose issues without onsite engineers.
- IT Escalation Overload: Store managers often escalated minor issues due to lack of clarity.
Solutions
LinkEye was deployed across 200+ dark stores to deliver end-to-end network intelligence and proactive management.
24/7 monitoring
Real-time visibility
Application Layer Diagnosis
Geo-Tagged Alerts
- Real-Time Network Monitoring: 24×7 WAN and Wi-Fi visibility across stores via distributed probes and SD-WAN integration.
- Application Layer Health Checks: Continuous checks on business critical apps like inventory systems and POS tools.
- Geo-tagged Alerts: Instant notifications on downtime, latency spikes, and ISP-based failures, reducing dependence on local ops escalations.
- Centralized Control Panel: A unified dashboard to monitor all stores, live, from the NOC or regional hubs.
- Self-Service Portal: Enable local teams to view relevant insights without compromising security.
“Before LinkEye, store-level network issues often flew under the radar. Now we know the moment something’s off, before customers feel it.”
— VP Ops, Quick Commerce Brand
“This isn’t just visibility, it’s operational leverage. We don’t wait for issues to escalate. We know what’s happening, where, and why.”
— Head of Infra, Quick Commerce Brand
